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Showing posts from 2020

Successful mass mailing

Happy families are all alike; every unhappy family is unhappy in its own way. - Leo Tolstoy Like happy families, successful mass mailings are easily taken for granted as normal, but they are more an exception than a rule. Most mass mailings fail in one or more ways. And the ways that a mass mailing can fail are probably more diverse and interesting than you think. So when you ask "why am I not receiving my mass mail" or "so-and-so isn't getting my mass mail", it's rarely a simple answer. Even if it used to work fine. To put some perspective on this - if you're getting only 10% of your mass mail opened, it's not bad. Industry-wide, a 7% click through seems to be about average. In this post, I'm going to follow a piece of mass mail and show you all the different ways it can fail to be successful. I use CiviMail for my mass mailings, and but I think most of it will be tool agnostic.  To keep it simple, I won't try and go through all the ways you

An apache OOM (out of memory) emergency in a container

On Sunday last, a (Linux) server in my infrastructure that was running a fairly conservative number of docker containers in production was brought to its knees. The monitoring data (from prometheus) showed that cpu was all gobbled up (from an average of less than 2% to a steady 75%-ish) and remained gobbled up until the server was rebooted. Notably, the disk usage and throughput went down during the event, and memory usage did not change notably, nor was it notable high. On review of the messages log, one of the last entries before the event was documentation of an apache OOM (out of memory) event. On this server, apache is only running inside containers, which are generally limited to 500Mb (by docker). So presumably, a docker container running apache ran out of memory and tried to recover some memory and that was what triggered the event. Reviewing the log of requests before the emergency, it's not clear which container or url or urls might have been generating so much memory u

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