Monday, September 26, 2011

Are you living in a bubble?

I've been trying to extract a domain from Namespro, a registrar. After (I hope) springing it from them, I gave them a little honest feedback. I'll provide their answer here verbatim, enough said. Okay, almost enough: I want to note that, considering the spelling mistakes, the support person who wrote this probably believed it. And for reference: my favourite registrar (hover.com) provides users the ability to generate auth codes themselves, not to have to search badly worded help systems to find the right invocation. In this case, it required a request via a hidden form, and a simple email request was ignored. After the invocation, they came back with an "are you really, really sure" reply to the ticket, which it took me a few days to notice as well. They provide no phone number to actually talk to a support person. In other words, unless you really know what you're doing and have a lot of patience, the chance of getting your domain out of Namespro is pretty slim.

Me:

If you really want an honest answer to your question: it's because of your policy of making it so hard to transfer anything our of your system. You appear to deliberately obscure the process of moving services out of your clutches. I'm not interested in doing business with a company that I don't trust to be upfront and honest.

Them:

Thank you for your reply and comment. The process of getting an Auth Code is not made public is because very few Namespro.ca users transfer out from Namespro.ca to another registrar to being with.

That being said, we have forwarded our suggestion to our management team for further review.