I had an account with Bell Canada for more than 10 years, both phone and internet. I endured some pretty steep prices, un-requested changes of service with price hikes, and endlessly irritating calls to their automated machines. I'm currently on hold trying to unravel their latest, truly, incredibly, bad business practice. It started earlier this year, when I tried to combine my bills that had been up until then separated. I didn't care too much except that I would get these irritating advertisements for cheap internet and when I phoned them up, they'd tell me I wasn't eligible since I was already a customer. After combining my bills (that was the only way they could give me a cheaper service), it got worse and the last straw was when they charged me $.20/minute for a call to Spain. Apparently not covered with my normal long-distance plan to which I'd enrolled, they decided they could just charge any old extorsionist rate... But even aside from that, they had ...