I've been trying to extract a domain from Namespro, a registrar. After (I hope) springing it from them, I gave them a little honest feedback. I'll provide their answer here verbatim, enough said. Okay, almost enough: I want to note that, considering the spelling mistakes, the support person who wrote this probably believed it. And for reference: my favourite registrar (hover.com) provides users the ability to generate auth codes themselves, not to have to search badly worded help systems to find the right invocation. In this case, it required a request via a hidden form, and a simple email request was ignored. After the invocation, they came back with an "are you really, really sure" reply to the ticket, which it took me a few days to notice as well. They provide no phone number to actually talk to a support person. In other words, unless you really know what you're doing and have a lot of patience, the chance of getting your domain out of Namespro is pretty slim....